Certificate IV in Business

BSB40215 Certificate IV in Business

This qualification reflects the role of individuals who use well‑developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Possible Outcomes

Possible job titles relevant to this qualification include:

  • Accounts Clerk
  • Customer Service Advisor
  • Clerk
  • Office Administration Assistant

Delivery Mode

Mixed Mode Delivery – Institution Based, Face to Face

Duration/Volume of Learning

This program is a full-time course completed over a period of 6 months. A student may take up to 12 months to complete the course. The AQF Volume of Learning for a Certificate III Qualification is 1200-1400 hours.

Please refer to details of the program on the following pages including our timetable and details about classes, work placement, assessment time and self -study.


Unit CodeUnit Title
BSBWHS401Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS401Coordinate implementation of customer service strategies
BSBCUS402Address Customer needs
BSBCUS403Implement customer service standards
BSBMKG413Promote products and services
BSBMKG414Undertake marketing activities
BSBITU401Design and develop complex text documents
BSBITA401Design databases
BSBWRT401Write complex documents
BSBITU306Design and produce business documents


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